When the spa staff start complaining about training, I ask one question,

“Would Tiger Woods win if he had never trained or practiced?” 
Of course, they look at me, and say, “Hey, we are not Tiger Woods.” 
And, I say, “Guess you will never be at the Master’s–at least not at the Spa Masters”

Training in the spa or salon is key to providing consistent and quality service.  There are no substitutions for training.  There are no easy outs, no osmosis, no drinking funny water.  Staff from the front of the house to the back of the house need consistent, quality training.  This means that you must set aside valuable time (yes, you could be making money) to provide your staff with ongoing, hands-on training.  This is a key factor in your success. 

Training topics are endless from the actual hands-on treatment and protocols, to etiquette in handling a difficult guest.  Training in the spa never stops and you can never know enough–even if you are an industry veteran–you have to train and practice to stay in the game. 

Did Brett Favre stop training and practicing at being a great quarterback until he retired?
Did Michael Jordan stop training and practicing because Nike gave him a nice contract?

No, Tiger would not win if he never trained or practiced….and if you do not train or practice in the spa–your spa will not win.