When it comes down to what is the spa business really about?  The guest? The experience?  Caring for a guest?  And how do you hire the right therapists or spa concierges, people who truly care about the experience or care about the guest.  Below are five (5) questions that are used in the interview process that assist in finding just the right person for the job.

These are definitely not normal human resource job interview questions.  In the spa industry, we need to care about others and you must have the right people on the bus (Jim Collins, “Good to Great”).  Without caring people, someone who cannot remember the last time they cared for someone, or how they did it, the spa cannot provide the level of service needed for a great guest experience.